Navigating The Works During COVID

Welcome to our COVID-related procedures and information Dashboard. Whether you are new to The Works or have been around for many years, you will find pertinent information on how to navigate everything from entering the facility to accessing classes! Scroll through to find what you need. If you do not find an answer here, please reach out to our Welcome Center at 603-742-2163. 

Please note: Some of the changes in our facilities and policies are due to the current State of New Hampshire Guidance from the Governor's office. 

Please refer to our Works Safe Care Commitment and Member Responsibility for further information. 

 

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General Safety:

All areas are cleaned and sanitized according to hospital standards and which hospital-approved disinfectants.

Our Plant Operations department evaluates the building ventilation systems and engineering controls to increase workout room and overall building ventilation, increase the number of air exchanges, increase outdoor air ventilation, limit internal air circulation, improve central air filtration to the highest compatible with the filter rack and seal edges of the filter to limit bypass, and routinely replace filters and perform other necessary maintenance to meet State Regulations.

Welcome Center area is marked with 6' distance markers on the floor. 

Seating in common areas is not available.

We will only be accepting credit cards or checks at this time. No cash.

Alcohol-based sanitizers are available throughout the facility.

6' Social Distancing at all times. 10' Social Distancing in Group Exercise Classes.

Masks required. Everyone in our facilities, both staff and patients, will be wearing hospital-issued procedure masks provided by The Works. Masks are required at all times in the facility for everyone over the age of 2. (Exceptions: masks may be removed while IN the shower and IN the pool.)

Per WDH protocol no spotting for weightlifting will be allowed in the facility.

Water fountain capabilities will be disabled; only water bottle fill stations will be available. If you forget a water bottle, we have some available for purchase.

Yoga Mats will not be provided by the facility; please bring their own.

Please note- cameras are installed in the free weight area to allow for enhanced monitoring for safety.  

Rest assured that our staff follow Mass General Brigham screening protocols prior to attending their shift. 

COVID Exposure: we follow all State of NH and WDH/MGB protocols on reporting.

Entering the Facility:

Please note: At this time we welcome members, patients and clients into our facility. Guests are not currently permitted. 

Please leave an extra few minutes for arrival procedures.

Be sure you know the screening questions so that you can avoid traveling to the facility IF you answer yes to any of the questions. (See Safe Care Commitment here.) If you fall under the quarantine requirements and cannot visit for 14 days, we will assist you in placing your membership on hold during that time. (Complete the Membership Freeze Request here or call Stephanie Corey at 603-742-2163 x806)

Please note upon arrival you should take a moment to check our Capacity Counter to ensure we are not at capacity. (Don't worry- we have plenty of space to spread out so we have not had to turn anyone away since reopening!) 

All members will have received the Safe Care Commitment AND have signed the Member Responsibility form prior to their first return to The Works. If you have not signed one yet, we will provide it for you at the Welcome Center. 

We have spot markers to assist with social distancing IF there is anyone waiting in front of you either outside or in the entry area. 

Then we've got the easy 1-2-3!

Hands. Masks. Screening!

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Hands:
Use our hand sanitizing station to sanitize your hands
Please sanitize upon arrival
Sanitize after doning of the new hospital-issued mask 

Masks: 
MASKS MUST BE WORN AT ALL TIMES
Confirm you are at least 6' apart from anyone else.
Remove the mask you wore from home. Use our hospital-issued masks for use while you are visiting.
(Please store your mask that you walked in with somewhere with your belongings. Outside masks cannot be worn at The Works to ensure the safest experience)
We will provide you a plastic storage bag, upon arrival to place your mask in while in the pool or shower
See a staff member if you need a mask replacement during your visit.

Screening: 
Our expert Welcome Center staff have it down!
They will ask you a series of questions to screen to ensure you are safe to come in!
Please social distance 6' at all times.

If you are symptomatic please stay home.
If you answer yes to having symptoms, you will be asked to follow up with your physician and exit the facility. If you answer yes to travel screening questions, we ask that you return home and quarantine per state guidelines.

In the event you do not meet the requirements, no worries we will offer a membership freeze.
We will call you to discuss your options.

Facility signs are there to help guide you as are our staff! 

 

Locker Rooms: 

  • Cleaned and maintained bi-hourly by our cleaning company.
  • Hair dryers cannot be used. Please plan accordingly. You cannot use your own.

 

Whether it be with Membership, Wellness, Physical Therapy or a Fitness Consultation you can expect all safety protocols in place. 

  • Members/Patients/Clients and Staff member will wear a mask.
  • High touch areas such as chairs are sanitized before and after each use.
  • Social distancing of at least 6' will be maintained during your appointment. 
  • Cleaning process even applies to our pens. Please take one. 
See Safe Care Commitment for further details. 

All available areas for use are detailed on this landing page- although most of our services are open, there are reservation requirements or capacity limits on use. Please see your area of interest to learn more.

 Listed below are areas that are not open due to safety and/or State of NH Guidelines. 

The following are not currently open: 

  • Saunas, hot tubs and steamrooms will be closed due to state guidance.
  • Outdoor facility (because winter is here) 
  • Facility rental spaces (i.e. Birthday Parties) 

Club Capacity Counter

To help with the traffic flow in and out of the club, the NEW Club Capacity Counter is updated in real-time to let you know if there's room for a visit. It's a safe way for you to be able to check the capacity status before heading to the facility! It is available to view here and in the Member Portal App.

Please be sure to check out using your key tag on your way out so that we can keep our capacity counter updated. 

Hours of Operation 

Monday - Friday: 5:00 AM - 8:00 PM
Saturday & Sunday: 6:00 AM - 4:00 PM

We continue to monitor member and staffing needs to accommodate the best hours to meet both. 

Membership Hours: 
By appointment only 
Monday-Thursday 9:00am-6:00pm
Friday 9:00am-5:00pm
Saturday 9:00am-1:00pm

We highly recommend and prefer that you schedule an appointment but if you need to see a Member Advisor please check with the Welcome Desk. 





How to Reserve a Class, Swim Lane, Swim Pod, Track or Racquetball / Basketball Using the Works App

We have two apps to enrich your experience here at The Works. The Member Portal has been mobile optimized to better navigate your member account. It  is valuable to assist you in seeing the capacity counter, making and cancelling reservations for classes, lap lanes and so much more. Learn how to navigate each app here:
Mobile-Optimized Member Account App
Activity and Member Engagement App 


 

Our membership team is always here for you!

Visit the membership page here.

Call 603-742-2163

Membership Hours: 
By appointment only 

  • Monday-Thursday 9:00am-6:00pm
  • Friday 9:00am-5:00pm
  • Saturday 9:00am-1:00pm

Currently on Freeze and want to return? 

We can't wait to see you! If you are currently on hold and would like to return, you just have to let our team know and we will reactivate your membership! Complete the request form here.

Curious about how The Works may work for you again but want to see it first? We allow a 7-Day Return Trial. Contact us to schedule.

Have to Quarantine

We understand and encourage you to quarantine as needed for your health and safety and that of others. If you need to quarantine we would be happy to put your dues on hold for 14 days. Please note, they will resume at the end of the 14 days unless you notify us in advance. 

In the event you do not meet the requirements, no worries. We will call you to discuss your options.

Need to Freeze- Pandemic Amnesty 

We continue to provide member Freezes due to the pandemic at no charge. These freezes are renewed monthly. 
 

Aside from the common items you ALWAYS need (don't forget your sneakers!), the following are not provided at this time.

  • Yoga Mats
  • Lock for your locker (if you would like to rent a locker, see the Welcome Center)
  • Water container (water fountains are not open but the water-bottle filler is) 
  • Racquetball equipment (rentals are not available at this time)
  • Basketball if you reserve court time to play
  • Aquatics equipment 
 
Locker rooms are open. Please continue to social distance while in the locker rooms. Masks are required while in the locker rooms- with the exception of showering. 

Please come prepared for your workout to limit the number of people inside. The locker rooms will be cleaned and disinfected routinely throughout the day.

If you would like to rent a locker, please see the Welcome Desk.

We currently are not renting any equipment at this time. Please bring your own basketball, racquetball and racquet and any other small equipment you need. 

Locker rentals are available. See Welcome Center for availability.

The Proshop IS open! We ask that you browse but not congregate and if you need to see more items for sizing or color, our Welcome Center staff is happy to help you! 

Please sanitize your hands before and after touching any merchandise. Our staff will do the same! 

We have limited snacks and drinks available at the Welcome Center. (Please refrain from eating inside the facility.)

MyZone Belts are also available for sale while supplies last.

Basketball shooting time available by reservation or walk-ins when capacity allows during designated shooting times. See your Member Account app or website for available times and to make the reservation.

Masks are required while playing on the court.

Please note: 

  • Must provide own equipment rentals not available.
  • 30 min. playing time.
  • Shooting practice only.
  • Pickup games prohibited at this time.
  • For your safety, courts will be monitored through security cameras and walk throughs 

You may reserve a court via the Member Account App or website.

Individual and individuals from the same family allowed to reserve court time.

Please note:

  •  Please bring your own racquet and balls. Rental equipment is not available at this time.
  • 30 min playing time.
  • 30 min in between reservations to allow for cleaning of floors and high touch areas.
 

The track is open for your walking AND NOW running needs! Please reserve in the Member Account App or website.

  • Outside lane available by reservation walking or running.
  • Masks will be required.
  • 30 min reservation time.
  • 1 person per reservation time to allow for social distancing.
  • High touch areas cleaned regularly, and floors cleaned nightly.

Our weight room is open for use and do not require a reservation. Please see below for specific requirements for a safe experience. 

  • Masks: Masks must be worn at all times and abide by 6' social distancing.
  • Reservations are NOT required to access these areas.
  • Please see room capacity signage throughout the facility to ensure proper spacing.
  • You must disinfect equipment BEFORE and AFTER use with sanitizing wipes provided.
  • No spotting as spotting requires close-contact. Please choose exercises appropriately. 
  • Please use only one piece of equipment at a time. No circuits or super-setting.
 

Our Cardio Zones are open for use and do not require a reservation. Please see below for specific requirements for a safe experience. 

  • Masks: Masks must be worn at all times and abide by 6' social distancing.
  • Reservations are NOT required to access these areas.
  • Please see room capacity signage throughout the facility to ensure proper spacing.
  • You must disinfect equipment BEFORE and AFTER use with sanitizing wipes provided.
  • Cardio equipment is marked every-other-machine in order to keep socially distanced. Closed machines will be marked with signage- these will be closed for member use at this time.

Our Recovery Zone is open for use and do not require a reservation. Please see below for specific requirements for a safe experience. 

  • Masks: Masks must be worn at all times and abide by 6' social distancing.
  • Reservations are NOT required to access these areas.
  • Please see room capacity signage throughout the facility to ensure proper spacing.
  • You must disinfect equipment BEFORE and AFTER use with sanitizing wipes provided.
  • Expect smaller class sizes in the Works Training Academy. (Capacity is 50%)
  • Masks: Masks must be worn at all times
  • Appointments: All training sessions are booked in advance. Trainer/Coach will meet client at the Welcome Center. (To schedule an appointment please call 603-742-2163 or email Corinne.) 

Your private or personal training will be conducted within the designated personal "pods".
Each pod will contain its own fitness equipment which is specific to the pod.
All equipment will remain within the pod and not transferred to any other area of the facility.

During your session we will avoid walking through other pods and will adapt programming so that physical contact is not required. The sessions will maintain a 6' distance within the room capacity space. 

 
  • Masks: Masks must be worn at all times.
  • Appointments: All appointments are booked in advance. Coach/Dietitian will meet client at the Welcome Center. (Contact Carrie to schedule an appointment or learn more about programming options.) 

Please note we use the same safety protocols throughout the facility as specified in other areas. If you work with your coach in the Works Training Academy, your private wellness health coaching session will be conducted within the designated personal "pods."Each pod will contain its own fitness equipment which is specific to the pod. All equipment will remain within the pod and not transferred to any other area of the facility.

During your session we will avoid walking through other pods and will adapt programming so that physical contact is not required. The sessions will maintain a 6' distance within the room capacity space. 

 

  • Masks must be worn at all times 
  • Capacity: Group Exercise/Small Group Training classes will be held at 50% capacity and/or adhere to 10 ft. social distancing guidelines, whichever is less.
  • Reservations: All classes must be reserved in advance. You can use the Member Account app or website to reserve your class.
  • Please leave your personal items (backpacks, water bottles etc should be stored in a locker or at least 6' apart.)
  • Any equipment used by members will be left socially distanced at the end of class and our staff will sanitize these prior to storing.
  • Bring your own mats if you are attending a class that requires floor work.
  • We allow 30 minutes in between classes for air exchange and sanitizing.

We will be holding Group Fitness classes in the Group Fitness Studio, MindBody Studio, Gymnasium, Cycle Zone, Lap Pool and Family Aquatics Pool.

Classes in the Cycle Zone are virtual. Capacity is capped at 8 people so we will be holding our Virtual Cycle classes in the Zone and our Live Cycle / RPM classes in the Gymnasium. Bikes are separated by 10' distance.

We deliver some classes via Zoom. Please register for the "Zoom" session in the Member Portal so that our instructors know they have Zoom participants.

See schedule to learn more about our classes and schedule. 

 
  • Masks must be worn at all times 
  • Capacity: Group Exercise/Small Group Training classes will be held at 50% capacity and/or adhere to 10 ft. social distancing guidelines, whichever is less.
  • Reservations: All classes must be reserved in advance. You can use the Member Account app or website to reserve your class.

Please leave your personal items (backpacks, water bottles etc should be stored in a locker or at least 6' apart.)
Any equipment used by members will be left socially distanced at the end of class and our staff will sanitize these prior to storing.

Bring your own mats if you are attending a class that requires floor work.

We allow 30 minutes in between classes for air exchange and sanitizing.

For more information or schedule see our Works Training Academy page.


 
Our Youth Safe Care Commitment is at the core of our safety. All participant families must sign prior to participating.  All general facility entry procedures apply. 

Playhut: Members 6 weeks and up 

  • Capacity: 10 participants per 1 hour block 
  • Reservations required in Member Account App
  • Masks: Everyone in our facilities will be wearing hospital-issued masks provided by The Works. Masks must be worn during drop-off and pick-up. Children over the age of 2 will be required to wear masks once inside the program.
  • Parents are not permitted to enter program area.
  • Activities will be at 6' distance whenever possible.
  • We are no longer able to diaper and it is expected that if needed we will request that you return.
  • Food will not be provided, please be sure your child has had a snack before arriving.
  • Children will wash/sanitize hands upon arrival and during any transitions
  • We reserve the right to dismiss your child from the program if we observe symptoms of a new cough, sore throat, new nasal congestions or runny nose, or fever
  • We leave a 30 minute block of time in between sessions for cleaning. 
  • We gather toys and clean per WDH Toy Cleaning Policy 
  • Belongings will be kept separate and brought home at the end of each session.

Learn more about the Playhut here.

Supervised Gym: Ages 5-13 years old 

  • Capacity: 8 participants per 1 hour block
  • Reservations required in Member Account App
  • Masks: Everyone will be wearing hospital masks provided by The Works. Masks must be worn during drop-off and pick-up. Appropriately sized, facility-issued masks must be worn. Masks are not required when swimming. Baggies will be provided to store masks when IN the pool.
  • Parents are not permitted to enter program area. 
  • Children will wash/sanitize hands upon arrival in program as well as before and after transitions from inside to outside.
  • Children will be dismissed from program if they display symptoms of a new cough, sore throat, new nasal congestions or runny nose, or fever. 
  • Toys/equipment will be gathered and cleaned at the end of each program time slot per WDH Toy cleaning policy.
  • Activities will be at least 6 ft. apart whenever possible.
  • Children's belongings will be kept separated and brought home at the end of each program.

Learn more about Supervised Programs here.

Fit Spot: Ages 8-13 years old 

  • Capacity: 4 participants per 1 hour block
  • Reservations required in Member Account App
  • Masks: Everyone will be wearing hospital masks provided by The Works. Masks must be worn during drop-off and pick-up. Appropriately sized, facility-issued masks must be worn.
  • Parents are not permitted to enter program area. 
  • Children will wash/sanitize hands upon arrival in program as well as before and after transitions from inside to outside.
  • Children will be dismissed from program if they display symptoms of a new cough, sore throat, new nasal congestions or runny nose, or fever. 
  • Toys/equipment will be gathered and cleaned at the end of each program time slot per WDH Toy cleaning policy.
  • Activities will be at least 6 ft. apart whenever possible.
  • Children's belongings will be kept separated and brought home at the end of each program.

Learn more about Fit Spot here.

Youth Day Camp/Vacation Camps School Age Kindergarten through 6th Grade- up to 10 hours in duration

All facility entrance procedures apply. See above for details. Youth Camp Safe Care Commitment applies. 

  • Registration for any Camp programs occur in Campsite.
  • Parents are not permitted to enter program area. 
  • Children will wash/sanitize hands upon arrival in program as well as before and after transitions from inside to outside.
  • Participants will be assigned to a "Pod" for the day and remain with same staff when feasible (Max 10 participants per Pod)
  • Masks: Everyone will be wearing hospital masks provided by The Works. Masks must be worn during drop-off and pick-up. Appropriately sized, facility-issued masks must be worn. Masks are not required when swimming. Baggies will be provided to store masks when IN the pool.
  • Children from the same household, in the same pod will not be required to social distance
  • Participants will be allowed to swim in their pods while maintaining 6 ft social distancing
  • Participants will change in the designated individual changing rooms
  • Children will be dismissed from program if they display symptoms of a new cough, sore throat, new nasal congestions or runny nose, or fever. 
  • Groups will not be combined or overlap in general areas
  • Min 30 min in-between gym time to all for cleaning and air exchange between groups
  • Toys/Equipment will be gathered and cleaned at the end of each program per WDH Toy cleaning policy.
  • Activities will be at least 6 ft. apart whenever possible.
  • Children's belongings will be kept separated and brought home at the end of each program
  • Campers required to bring own food and beverages. All eating and drinking done in assigned pod with assigned group min 6ft social distanced.

Learn more about camp opportunities here.

All facility entry procedures apply. See above for details. 

  • Masks are required right until you enter the pools. Please place mask in a baggie to keep it dry. 
  • Chairs and benches must be cleaned and disinfected between each use of a private swim lesson.
  • Hand sanitizer will be provided in the general pool area.
  • Touch free garbage cans will be provided for disposal of refuse.

Lap Pool Lane Swim:

All facility mask procedures apply. Masks are required to and from the locker rooms until you are entering the pool. Place mask in a baggie to keep it dry. Upon exiting the pool, please quickly dry your face and mask anytime not actively swimming.

  • Lane reservations are available for members ages 18+
  • 3 Lap Lanes will be available for reservation in the Member Account App or website at one time to ensure social distancing.
  • 30 minute time blocks available 
  • One person per lap lane unless assistance is needed per ADA.
  • Wear-in Wear-out clothing encouraged.
  • If you are at The Works and there is no reservation after your time, you may reserve one additional block of time.
  • If you would like to schedule time in both the Lap and Family Aquatics Center pools, you will need to call the Welcome Desk for assistance. 603-742-2163

Family Aquatic Center:

All facility mask procedures apply. Masks are required to and from the locker rooms until you are entering the pool. Place mask in a baggie to keep it dry. Upon exiting the pool, please quickly dry your face and mask anytime not actively swimming.

  • Our new reservation system for the Indoor Family Aquatic Center will allow a maximum of 4 groups of people from the same household to reserve space in the pool at a time. At this time, only groups from the same household may attend together- all must be active members. The pool will be divided into sections to ensure proper social distancing.
  • We've created Pod's (swim area and associated pool deck space) will be available for families to reserve in the Family Aquatic Center for 1-hour blocks, with no more than 4 pods available at a time to ensure social distancing. You can reserve up to 24 hours in advance via member portal, app or by calling 603-742-2163.
  • If you would like to schedule time in both the Lap and Family Aquatics Center pools, you will need to call the Welcome Desk for assistance. 603-742-2163
  • Our Indoor Family Aquatic Center (FAC) has a wade in area of zero depth up to a deep water section of 7'. 
  • Pods are are available in the Member Account App or website for reservations. They are labeled as 1, 2, 3 and 4. 

General Swim Lessons: 

  • Swimmer and instructor may remove their mask at the start of swimming lesson. Parents/Aides must continue to wear mask unless in the water. 
  • Please bring your own googles, swimming caps, nose plugs, ear plugs and water bottles.
  • Only the parent and child participating will be allowed in the pool area for swim lessons.
  • Swim equipment will be wiped down between each participant.
  • Equipment bags and backpacks of participants, staff and parents should be placed more than 6 ft apart.
  • Bags should not touch other people's bags, equipment or water bottles.
  • All mouth-based activities, such as spitting in the pool or filling one's mouth with water and then releasing the water back into to pool, will not be allowed.
  • Instructors will teach lessons from the deck to maintain 6 ft social distancing
  • All pool activities must be conducted in a controlled fashion with appropriate social distancing built into swim activities.
  • Members must maintain 6 ft from others while in the pool unless from the same household or an Aide per ADA.

Private Lessons: 

We are pleased to offer private swim lessons in the Indoor Family Aquatics Center. During this time, please note the new requirements for participation: 

  • Our instructors will remain on the deck and will not enter the water. A parent may enter the water with the participant.
  • See Swim Lesson page for more details on how to access.

Small Group Lessons: 

  • We use docks within the pool that are 6 feet socially distanced
  • There will be a maximum of three participants in each class.
  • Lesson instructors will remain on the pool deck and maintain social distancing.
  • Parents must accompany their children in the pool for Level 2 classes and below.
  • One class participant or child/parent team will have their own dock during the lesson and will be 6' socially distanced from other participants.
  • Equipment, such as kick boards, bars, noodles, and rings, will not be shared between participants/ parent groups.
  • All parents who are watching their children swim need to ensure that they are sitting six feet apart on deck and wearing masks.