Navigating The Works During COVID

Welcome to our COVID-related procedures and information Dashboard. Whether you are new to The Works or have been around for many years, you will find pertinent information on how to navigate everything from entering the facility to accessing classes! Scroll through to find what you need. If you do not find an answer here, please reach out to our Welcome Center at 603-742-2163.

 

  

Policy Updates

Due to the recent escalation of COVID-19 infections, and the increased presence of the Delta Variant in our community, we are implementing changes to our current face covering protocols at the Works. We're making these temporary changes to protect the health of our members, staff, and community.

Group Fitness classes in all studios (except for aqua classes) will require use of a mask by participants and staff starting Monday, August 23. In addition, since spotting does not allow for social distancing, we require that all individuals wear a mask if spotting is needed in the strength training area. As a reminder, masking continues to be required while traveling through the building, in locker rooms, between exercise equipment, and in the downstairs Cardio Zone.

We are implementing these temporary measures in areas where we cannot ensure appropriate social distancing at all times. We will continue to monitor positivity rates in our community and make changes as appropriate. 

Please be advised that ONLY VACCINATED members and staff can remove their masks while actively exercising in our facility - per CDC guidelines. We appreciate your diligence in maintaining social distance while unmasked. 

Thank you for your consistent dedication to your health and fitness!.  
 
As a general guideline, below are our face covering policies, which are based on current CDC protocols:

Outdoors:

  • Masks OPTIONAL when 6' social distancing can be maintained.

Indoors:

  • Masks OPTIONAL when exercising EXCEPT during Group Fitness Classes and while spotting in the strength training area. (Times when social distancing cannot be maintained)
  • Masks REQUIRED when navigating through the facility.
  • Downstairs Cardio Zone is a Mask-required area. 

Reservations:

  • No longer required for basketball courts but please check the Welcome Center for availability prior to shooting. 
  • No longer required for the Indoor Track
  • No longer required for the Sauna 
  • No longer required for the Outdoor Pool

Reservations will continue in the following areas: Group fitness classes, Indoor Pools, Tennis and Racquetball courts. 

 

 

 

Whether it be with Membership, Wellness, Physical Therapy or a Fitness Consultation you can expect all safety protocols in place. 

  • Members/Patients/Clients and Staff member will wear a mask.
  • High touch areas such as chairs are sanitized before and after each use.
  • Social distancing of at least 6' will be maintained during your appointment. 
  • Cleaning process even applies to our pens. Please take one. 

Hours of Operation 

Monday - Friday: 5:00 AM - 8:00 PM
Saturday & Sunday: 6:00 AM - 6:00 PM

We continue to monitor member and staffing needs to accommodate the best hours to meet both. 

Membership Hours: 

Monday-Thursday 9:00am-6:00pm
Friday 9:00am-5:00pm
Saturday 9:00am-1:00pm

We highly recommend and prefer that you schedule an appointment but if you need to see a Member Advisor please check with the Welcome Desk. 





How to Reserve a Class, Swim Lane, Swim Pod, Tennis or Racquetball Using the Works App

We have two apps to enrich your experience here at The Works. The Member Portal has been mobile optimized to better navigate your member account. It  is valuable to assist you in seeing the capacity counter, making and cancelling reservations for classes, lap lanes and so much more. Learn how to navigate each app here:
Mobile-Optimized Member Account App
Activity and Member Engagement App 


 

Our membership team is always here for you!

Visit the membership page here.

Call 603-742-2163

Membership Hours: 
By appointment only 

  • Monday-Thursday 9:00am-6:00pm
  • Friday 9:00am-5:00pm
  • Saturday 9:00am-1:00pm

Currently on Freeze and want to return? 

We can't wait to see you! If you are currently on hold and would like to return, you just have to let our team know and we will reactivate your membership! Complete the request form here.

Curious about how The Works may work for you again but want to see it first? We allow a 1-Day Return Trial. Contact us to schedule.

  

Aside from the common items you ALWAYS need (don't forget your sneakers!), the following are not provided at this time.

  • Yoga Mats
  • Lock for your locker (if you would like to rent a locker, see the Welcome Center)
  • Water container (water fountains are not open but the water-bottle filler is) 
  • Racquetball equipment (rentals are not available at this time)
  • Basketball if you reserve court time to play
  • Aquatics equipment 
 
Locker rooms are open. Please continue to social distance while in the locker rooms. Masks are required while in the locker rooms- with the exception of showering. 

The locker rooms are cleaned and disinfected routinely throughout the day.

If you would like to rent a locker, please see the Welcome Desk.

We currently are not renting any equipment at this time. Please bring your own basketball, racquetball and racquet and any other small equipment you need. 

Locker rentals are available. See Welcome Center for availability.

Basketball shooting time available when the gym is available. See the Welcome Center for availability

Please note: 

  • Must provide own equipment rentals not available.
  • Pickup games prohibited at this time.
  • For your safety, courts will be monitored through security cameras and walk throughs 

You may reserve a court via the Member Account App or website.

Up to two members can play. Max 2. You do not need to be from the same household.

Please note:

  • Please bring your own racquet and balls. Rental equipment is not available at this time.
  • 30 min playing time.
  • 30 min in between reservations to allow for cleaning of floors and high touch areas.
 

The track is open for your walking AND running needs! No reservation needed. 

Our weight room is open for use and do not require a reservation. Spotting is allowed with a mask ON due to limited ability to social distance. Please see below for specific requirements for a safe experience. 

  • Reservations are NOT required to access these areas.
  • You must disinfect equipment BEFORE and AFTER use with sanitizing wipes provided.
  • Please use only one piece of equipment at a time. No circuits or super-setting.
 

Our Cardio Zones are open for use and do not require a reservation. Please see below for specific requirements for a safe experience. 

  • Masks: Masks must be worn at all times in the downstairs Cardio Zone.  
  • MASK-OPTIONAL for vaccinated members while exercising in the upstairs Cardio Zone. 
  • Reservations are NOT required to access these areas.
  • You must disinfect equipment BEFORE and AFTER use with sanitizing wipes provided.
 
  • Masks: Masks optional while exercising for vaccinated members.
  • Appointments: All training sessions are booked in advance. Trainer/Coach will meet client at the Welcome Center. (To schedule an appointment please call 603-742-2163 or email Corinne.) 

Your private or personal training will be conducted within the designated personal "pods".
Each pod will contain its own fitness equipment which is specific to the pod.
All equipment will remain within the pod and not transferred to any other area of the facility.

During your session we will avoid walking through other pods and will adapt programming so that physical contact is not required. The sessions will maintain a 6' distance within the room capacity space. 

 

We use the same safety protocols throughout the facility as specified in other areas. See above or ask your health coach for details. 

 

  • Masks required (See mask policy above)
  • Group Exercise follows social distancing guidelines
  • Reservations: All classes must be reserved in advance. You can use the Member Account app or website to reserve your class.
  • Please leave your personal items (backpacks, water bottles etc should be stored in a locker or at least 6' apart.)
  • Any equipment used by members will be left socially distanced at the end of class and our staff will sanitize these prior to storing.
  • Bring your own mats if you are attending a class that requires floor work.
  • We allow 15minutes in between classes for air exchange and sanitizing.

We may hold Group Fitness classes in the Group Fitness Studio, MindBody Studio, Gymnasium, Cycle Zone, Lap Pool and Family Aquatics Pool- see schedule for location.

We deliver some classes via Zoom. Please register for the "Zoom" session in the Member Portal so that our instructors know they have Zoom participants.

See schedule to learn more about our classes and schedule. 

 
  • Classes are mask-optional while actively exercising, for vaccinated participants, when social distance can be maintained.
  • Capacity: Group Exercise/Small Group Training classes will be held at 50% capacity and/or adhere to 8 ft. social distancing guidelines, whichever is less.
  • Reservations: All classes must be reserved in advance. You can use the Member Account app or website to reserve your class.

Please leave your personal items (backpacks, water bottles etc should be stored in a locker or at least 6' apart.)
Any equipment used by members will be left socially distanced at the end of class and our staff will sanitize these prior to storing.

Bring your own mats if you are attending a class that requires floor work.

We allow 15 minutes in between classes for air exchange and sanitizing.

For more information or schedule see our Works Training Academy page.


 
Our Youth Safe Care Commitment is at the core of our safety. All participant families must sign prior to participating.  All general facility entry procedures apply. 

Playhut: Members 6 weeks and up 

  • Capacity: 10 participants per 1.25 hour block 
  • Reservations required in Member Account App
  • Masks: Everyone in our facilities will be wearing hospital-issued masks provided by The Works. Masks must be worn during drop-off and pick-up. Children over the age of 2 will be required to wear masks once inside the program.
  • Parents are not permitted to enter program area.
  • Activities will be at 6' distance whenever possible.
  • We are no longer able to diaper and it is expected that if needed we will request that you return.
  • Food will not be provided, please be sure your child has had a snack before arriving.
  • Children will wash/sanitize hands upon arrival and during any transitions
  • We reserve the right to dismiss your child from the program if we observe symptoms of a new cough, sore throat, new nasal congestions or runny nose, or fever
  • We leave a 30 minute block of time in between sessions for cleaning. 
  • We gather toys and clean per WDH Toy Cleaning Policy 
  • Belongings will be kept separate and brought home at the end of each session.

Learn more about the Playhut here.

Supervised Gym: Ages 5-13 years old 

  • Capacity: 8 participants per 1 hour block
  • Reservations required in Member Account App
  • Masks: Everyone will be wearing hospital masks provided by The Works. Masks must be worn during drop-off and pick-up. Appropriately sized, facility-issued masks must be worn. Masks are not required when swimming. Baggies will be provided to store masks when IN the pool.
  • Parents are not permitted to enter program area. 
  • Children will wash/sanitize hands upon arrival in program as well as before and after transitions from inside to outside.
  • Children will be dismissed from program if they display symptoms of a new cough, sore throat, new nasal congestions or runny nose, or fever. 
  • Toys/equipment will be gathered and cleaned at the end of each program time slot per WDH Toy cleaning policy.
  • Activities will be at least 6 ft. apart whenever possible.
  • Children's belongings will be kept separated and brought home at the end of each program.

Learn more about Supervised Programs here.

Fit Spot: Ages 8-13 years old 

  • Capacity: 4 participants per 1 hour block
  • Reservations required in Member Account App
  • Masks: Everyone will be wearing hospital masks provided by The Works. Masks must be worn during drop-off and pick-up. Appropriately sized, facility-issued masks must be worn.
  • Parents are not permitted to enter program area. 
  • Children will wash/sanitize hands upon arrival in program as well as before and after transitions from inside to outside.
  • Children will be dismissed from program if they display symptoms of a new cough, sore throat, new nasal congestions or runny nose, or fever. 
  • Toys/equipment will be gathered and cleaned at the end of each program time slot per WDH Toy cleaning policy.
  • Activities will be at least 6 ft. apart whenever possible.
  • Children's belongings will be kept separated and brought home at the end of each program.

Learn more about Fit Spot here.

Youth Day Camp/Vacation Camps School Age Kindergarten through 6th Grade- up to 10 hours in duration

All facility entrance procedures apply. See above for details. Youth Camp Safe Care Commitment applies. 

  • Registration for any Camp programs occur in Campsite.
  • Parents are not permitted to enter program area. 
  • Children will wash/sanitize hands upon arrival in program as well as before and after transitions from inside to outside.
  • Participants will be assigned to a "Pod" for the day and remain with same staff when feasible (Max 10 participants per Pod)
  • Masks: Everyone will be wearing hospital masks provided by The Works. Masks must be worn during drop-off and pick-up. Appropriately sized, facility-issued masks must be worn. Masks are not required when swimming. Baggies will be provided to store masks when IN the pool.
  • Children from the same household, in the same pod will not be required to social distance
  • Participants will be allowed to swim in their pods while maintaining 6 ft social distancing
  • Participants will change in the designated individual changing rooms
  • Children will be dismissed from program if they display symptoms of a new cough, sore throat, new nasal congestions or runny nose, or fever. 
  • Groups will not be combined or overlap in general areas
  • Min 30 min in-between gym time to all for cleaning and air exchange between groups
  • Toys/Equipment will be gathered and cleaned at the end of each program per WDH Toy cleaning policy.
  • Activities will be at least 6 ft. apart whenever possible.
  • Children's belongings will be kept separated and brought home at the end of each program
  • Campers required to bring own food and beverages. All eating and drinking done in assigned pod with assigned group min 6ft social distanced.

Learn more about camp opportunities here.

All facility entry procedures apply. See above for details. 

  • Masks are required right until you enter the pools. Please place mask in a baggie to keep it dry. 
  • Chairs and benches must be cleaned and disinfected between each use of a private swim lesson.
  • Hand sanitizer will be provided in the general pool area.
  • Touch free garbage cans will be provided for disposal of refuse.

Lap Pool Lane Swim:

All facility mask procedures apply. Masks are required to and from the locker rooms until you are entering the pool. Place mask in a baggie to keep it dry. Upon exiting the pool, please quickly dry your face and mask anytime not actively swimming.

  • Lane reservations are available for members ages 18+
  • 3 Lap Lanes will be available for reservation in the Member Account App or website at one time to ensure social distancing.
  • 30 minute time blocks available 
  • If you are at The Works and there is no reservation after your time, you may reserve one additional block of time.
  • If you would like to schedule time in both the Lap and Family Aquatics Center pools, you will need to call the Welcome Desk for assistance. 603-742-2163

Family Aquatic Center:

All facility mask procedures apply. Masks are required to and from the locker rooms until you are entering the pool. Place mask in a baggie to keep it dry. Upon exiting the pool, please quickly dry your face and mask anytime not actively swimming.

  • Our new reservation system for the Indoor Family Aquatic Center will allow a maximum of 4 groups of people from the same household to reserve space in the pool at a time. At this time, only groups from the same household may attend together- all must be active members. The pool will be divided into sections to ensure proper social distancing.
  • We've created Pod's (swim area and associated pool deck space) will be available for families to reserve in the Family Aquatic Center for 1-hour blocks, with no more than 4 pods available at a time to ensure social distancing. You can reserve up to 24 hours in advance via member portal, app or by calling 603-742-2163.
  • If you would like to schedule time in both the Lap and Family Aquatics Center pools, you will need to call the Welcome Desk for assistance. 603-742-2163
  • Our Indoor Family Aquatic Center (FAC) has a wade in area of zero depth up to a deep water section of 7'. 
  • Pods are are available in the Member Account App or website for reservations. They are labeled as 1, 2, 3 and 4. 

General Swim Lessons: 

  • Swimmer and instructor may remove their mask at the start of swimming lesson. Parents/Aides must continue to wear mask unless in the water. 
  • Please bring your own googles, swimming caps, nose plugs, ear plugs and water bottles.
  • Only the parent and child participating will be allowed in the pool area for swim lessons.
  • Swim equipment will be wiped down between each participant.
  • Equipment bags and backpacks of participants, staff and parents should be placed more than 6 ft apart.
  • Bags should not touch other people's bags, equipment or water bottles.
  • All mouth-based activities, such as spitting in the pool or filling one's mouth with water and then releasing the water back into to pool, will not be allowed.
  • Instructors will teach lessons from the deck to maintain 6 ft social distancing
  • All pool activities must be conducted in a controlled fashion with appropriate social distancing built into swim activities.
  • Members must maintain 6 ft from others while in the pool unless from the same household or an Aide per ADA.

Private Lessons: 

We are pleased to offer private swim lessons in the Indoor Family Aquatics Center. During this time, please note the new requirements for participation: 

  • Our instructors will remain on the deck and will not enter the water. A parent may enter the water with the participant.
  • See Swim Lesson page for more details on how to access.

Small Group Lessons: 

  • We use docks within the pool that are 6 feet socially distanced
  • There will be a maximum of three participants in each class.
  • Lesson instructors will remain on the pool deck and maintain social distancing.
  • Parents must accompany their children in the pool for Level 2 classes and below.
  • One class participant or child/parent team will have their own dock during the lesson and will be 6' socially distanced from other participants.
  • Equipment, such as kick boards, bars, noodles, and rings, will not be shared between participants/ parent groups.
  • All parents who are watching their children swim need to ensure that they are sitting six feet apart on deck and wearing masks.